We are dedicated to satisfy all consumers buying products from Sellers on MemPlaza.com.
The MemPlaza.com platform connects buyers and sellers worldwide. To ensure the best possible experience, we are committed to facilitate the creation of good relationships between buyers and sellers. In this endeavor, we have created a Limited Buyer Protection Policy which all MemPlaza sellers are required to comply with to remain as one of our suppliers.
Some of the main features of our Buyer Protection Policy are:
- If you, as a Buyer, are not satisfied, for any reason, you may request to return the item(s) purchased for up to 15 calendar days after delivery will receive a full refund upon return of your purchase price (See the rules and more details about how you can return an item).
- If you have not received an item after 30 days the estimated delivery time indicated by the Seller, you may access your account and open a ticket notifying the Merchant about the delay. We will also help you to trace the item(s) for you. After reporting the non delivery, if the item has not been confirmed delivered through tracking after 90 days from the shipping date a full refund will be processed or the Merchant has the option to ship you a new item at at Seller’s expenses.
- If the item delivered by the Seller does not match the description of the product detailed on MemPlaza.com, please notify this by opening a ticket to the Merchant. Please access your account, then My Orders and finally open the details of the order. In this section you can open a ticket a ticket related to the item with problems. The Merchant with the support of MemPlaza Team will attempt to solve your claim with the Seller. The Seller will be immediately notified and he has the option either to deliver the right product at Seller’s expenses or to refund the purchase.
MemPlaza shares with the Sellers Buyer shipping and email address. The Sellers may also disclose their email addresses. If a Buyer decides to solve an issue or request a refund directly with a Seller, the Limited Buyer Protection Policy does not cover any actions taken outside of the MemPlaza platform. Any issue with an order should only be resolved through Memplaza.com.
Please see further details in our Return Policy